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What you will love about working with us
If you are destined for a career in the fashion industry, KOOKAÏ holds endless opportunities for you.

Whether you join the team as a Sales Assistant, Store Manager or part of Head Office, we hold a strong emphasis on teamwork and our people. Our culture is unbeatable with high levels of staff engagement and retention.

We support our team to develop in their area of interest and strongly drive internal promotions throughout the company. Over 55% of our Melbourne Head Office team have been succession planned from our boutiques. The KOOKAÏ HQ in Melbourne is one of the four global hubs of our family-owned business, where our passionate and close-knit team work together to support our retail boutiques and bring the KOOKAÏ vision to life. 

The sky is the limit at KOOKAI with prospects for new and exciting opportunities to be introduced, as our business progresses in the world of fashion. We would love for you to be a part of our wonderful family.

You will contribute to helping break the cycle of poverty in Fiji / bringing about long-lasting meaningful change through our Katalyst Foundation, as well as improving the environmental impact through sustainable choices.

Some of the incredible benefits of pursuing a career with KOOKAÏ are included in our position descriptions below, under vacancies.


    What is important to us
    The KOOKAI values shape our culture and ethos as a business and team.

    Our company values were calibrated through collaboration and teamwork. Across experience, personal reflection and alignment our Store Managers and Retail Leaders came together to distinguish key words that define, shape and encompass what is most important to us.

    Throughout your journey with KOOKAI we encourage our people to have these values at the forefront of everything they do;

    Passion            Integrity            Teamwork            Evolution            Innovation


    Current opportunities

    Role State Store Status
    Retail Senior Sales Assistant NZ Commercial Bay Full Time View details
    Retail Senior Sales Assistant NZ Sylvia Park Full Time View details
    Retail Assistant Store Manager NZ Ponsonby Part Time View details

    KOOKAI provides equal employment opportunities to all qualified persons without discrimination. Kookai will make all reasonable job accommodations for persons with disabilities who can perform the essential functions of the position for which they are qualified and selected, to work safely and productively.

    Note: As part of our recruitment process, Kookai conducts pre-employment screening, including criminal history checks. 

    Your data will be processed in accordance with the Privacy Act 1993 and our Privacy Policy, full details of which can be accessed here.

    Training + Development +-

    At KOOKAÏ, it is important for us to empower our people with the skills, training and encouragement to succeed.

    We keep you learning, motivated and challenged in your role so you are always loving what you do.


    Retail Team

    We develop our retail ambassadors to be the best stylists and customer service providers in the business.

    As a key team member, you will receive a 3-month training manual and a full day induction to give you the confidence to shine.

    Throughout your journey, you will also attend ongoing style & product nights, customer service workshops and in-store training sessions.

    We invest extensive time and regular training for all full time supervisors and leadership roles, with all Store Managers also attending yearly conferences.

    Training includes:

      • Level 1 – Customer Service & Product Knowledge
      • Level 2 – Self-Management & Leadership
      • Level 3 – Business Management


    Office Team

    At Head Office, all new team members receive a training plan for their first few weeks which includes an induction and introduction to key people and departments.

    We also coordinate yearly performance reviews for all employees which includes a 12 month development plan to help you further grow in your career.

    In your development plan, you can focus and drive your own learning, to ensure you build the skill set you require to take you to the next step.

    Being an effective Head Office leader is crucial to our success, so we provide ongoing in house training workshops and yearly external events for all Managers.



    Testimonials +-

    Amelia Hardy, Chatswood Westfield NSW, Store Manager, Tenure – 6 years

    -           What do you love most about your job role?

    What I enjoy the most about my role is training new staff to the best they can be. Guiding them to excel further in their careers motivates me. Succession planning is very important at Kookai, they offer great mentorship and I feel truly supported throughout my 6 year journey. I was given a challenge to open the new concept store in Chatswood and the responsibility to train a fresh new team which I found very rewarding. If you are conscientious and put yourself forward, you can go far. 


    Belinda Gonzalez, Highpoint, PPT, VIC, Tenure – 1 year

    • What are the best parts of your role as a part timer in store?

    Being able to build on relationships and helping empower women to feel their best on a regular basis would have to be one of the best parts of my part-time role at Kookai, whom as a company are the very definition of supportive.


    Nutta Tassnanakajit, Store Manager, Joondalup WA, Tenure 10 years

    • What are some of your key takeaways from being in a Store Manager role?

    I’ve found the role to be rewarding, exciting and challenging at the same time. Kookai provides ongoing training which has helped me develop many skills, including management skills. I have become more of a strategic leader as well as developed effective interpersonal and communication skills. It’s also very rewarding to be able to help customers and makes someone’s day.


    Sweta Sriram, Casual Robina QLD, Tenure – 2 years

    • What would you love to be doing in the near future? 

    Whilst working at KOOKAI is temporary for me, it has been a lovely workplace. I feel very guided and supported by my manager, as well as the other women I work with. Working at KOOKAI has allowed me to empower customers who walk into the store. Though people say retail is merely another business avenue, I see it as an opportunity to encourage, support and empower women when their inner (harsher) self-critic comes out. Fitting rooms can be daunting and unnerving, albeit, however - words of encouragement, honesty and boosting a customer’s self confidence can have the world of difference on their self image and perception. So, working at Kookai as a causal isn’t just ‘another job,’ it’s a chance to spread positivity amongst our customers and ensure they leave with their head held high (with or without a blue bag), knowing they will return to the same amazing customer service they received. 

    Sathees Thangarajah, Financial Controller Head Office, Tenure 15 years

    -           What is your best advice for people wanting to establish their career?

    I think it is important for people to determine what kind of environment they want to work in. When establishing my career, I was wanting to work in an atmosphere with likeminded people, somewhere to progress and most importantly, somewhere fun. 

    It’s the culture at Kookai and the belief they have in employees that make everyone feel a part of the family, that is what has kept me with the business for so long. This challenging and rewarding environment keeps everyone closely involved in the business as a team, and makes you love what you do.

    My best advice, find people you love to work with, and the rest will follow.