Full priced items purchased via the KOOKAI E-boutique can be returned to the E-boutique within 21 days of receipt for an exchange, gift card or refund (excluding postage) provided they meet the following conditions:
Items purchased at 20% off during promotions are considered full price and are eligible for change of mind refunds subject to our Terms & Conditions.
Sale items purchased via E-boutique can be returned for change of mind to E-boutique within 21 days of receipt for an exchange or gift card provided they meet the following conditions:
Final Sale items are not able to be returned or exchanged for change of mind.
Any items received by E-Boutique that do not comply with our return conditions will be returned to sender.
If you would like to return in store, you are welcome to exchange your items or receive a store credit within 21 days of receipt provided the items meet the following conditions:
Christmas Gift Exchange Policy
Purchases made online or in any Kookai Boutique from Friday 24th November 2023 will have an extended change of mind returns period for an exchange or credit note until Friday 29th December 2023. Refunds for change of mind returns are still available in line with the existing refund policy, being returns made within 21 days of purchase. All other Terms and Conditions continue to apply.