Your Bag

Returns

RETURNS & EXCHANGES  +-

Item(s) purchased via E-boutique can be returned for a full refund or exchange (excluding postage) within 14 days of receiving your original order, providing our return Terms & Conditions are met.


Alternatively, item(s) can be returned in store at any of our KOOKAÏ boutiques for a credit voucher or exchange. If you choose to return your item(s) to a KOOKAÏ boutique, please bring along the original invoice that was sent with your order.


Subject to our Terms & Conditions, E-boutique does not provide refunds for sale or clearance items. These item(s) can be returned to E-boutique or in store for a credit voucher or exchange providing our return conditions are met.

Please note E-boutique does not accept returns on 50% off sale items, subject to our Terms & Conditions. Items purchased at 20% off are not considered sale items and are eligible for returns. subject to our Terms & Conditions 

 Any item(s) received by E-Boutique that do not comply with our return conditions will be returned to sender.


Please note: we do not accept returns or exchanges to our E-Boutique or KOOKAÏ boutiques on jewellery other than as required by the Consumer Guarantees Act as detailed in our Terms & Conditions.

 

HOW TO RETURN YOUR ORDER +-

If you would like to return an item purchased via KOOKAÏ E-boutique, please fill out the Returns Form that was sent with your order and contact our E-boutique team at nzconcierge@kookai.co.nz or + 61 03 8290 0500 to authorise your return.

 

Please note the freight cost for returns is at the customer’s expense.

 

Item(s) can only be exchanged for the same style in a different size or colour or another item of the same value.

 

We recommend sending your return via trackable post as the goods are your responsibility until they reach E-boutique

  

HOW LONG DOES MY RETURN TAKE TO PROCESS? +-

Once your return has been delivered please allow up to 5 business days for the return to be processed.

Refunds will be applied to the original payment method. You will receive an email notification once the return has been processed.

Visibility of your refund may vary depending on your payment method and provider and can take up to 5 business days. 

Where the original payment method is no longer available, we may issue a gift card or exchange.

FAULTY ITEMS +-

If an item you have purchased from us is faulty please contact our E-boutique team via nzconcierge@kookai.co.nz or + 61 03 8290 0500 to discuss your options for repair, replacement, exchange or refund, subject to our Terms and Conditions. Please provide an image of the fault so we can assist you further.