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FAQs

Changing or cancelling orders +-

Should you wish to change your order after your payment has been processed, please call us immediately on 09 448 5963 and we will try our best to accommodate your request.  There may be some instances where we are unable to modify your order.

Should you wish to cancel your order after payment has been processed, please call us immediately on 09 448 5963 and we will try our best to accommodate your request. . We are unable to cancel orders after items have been shipped.

 

Payment +-

All payments for items purchased through the KOOKAÏ online will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.

We accept: Visa, Mastercard and PayPal. 

 

Delivery times +-

We will do everything we can to deliver your item(s) as quickly as possible, however please allow up to 5 Business days to receive your parcel as delivery times may vary due to the CourierPost Network.

During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process. 

Postage is Free for orders $200 or more and Gift Vouchers. Orders less than $200 incur a $8 delivery fee (flat rate). 

Tracking orders +-

You can track your order here.

 

International orders +-

KOOKAÏ ships online orders to Australia, New Zealand, United States, United Kingdom and Singapore at this point in time.

 

Faulty garments +-

If you have received an item you believe to be faulty, please contact the KOOKAÏ on 09 448 5963  and they will endeavor to either find a replacement or issue a refund, subject to the conditions of our Refunds & Exchanges policy. 

 

Gift Wrapping +-

All items purchased through the KOOKAÏ Concierge will be wrapped in KOOKAÏ’s signature blue tissue paper with a KOOKAÏ sticker at no additional charge. Additional gift wrapping services may be available on request.

 

Purchasing Gift Vouchers +-

Gift Vouchers can be purchased online and in any KOOKAÏ boutique throughout Australia and New Zealand. Gift Vouchers are valid for 3 years from the date of purchase, can be redeemed in any KOOKAÏ boutique (Gift Vouchers are not redeemable online) and are subject to terms and conditions as contained on the voucher.

 

KOOKAÏ Sizing +-


Please refer to our Sizing Chart on each individual product page. If the item you have ordered is not the correct size, please contact the KOOKAÏ Concierge to arrange an exchange.

 

 

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