Delivery

We will do everything we can to deliver your order as quickly as possible. 

• All orders are sent Express via Courier Post and do require Signature On Delivery. (We cannot be responsible for delivery for orders that have requested Safe Drop)
• Postage is free for orders $200 or more and Gift Cards. Orders under $200 will incur an $8 shipping fee (flat rate)
• During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process
• Once your parcel has been scanned by the freight carrier you will be able to track your order
• Dispatch of orders may be delayed where address or payment information requires correction or verification
• For further information on the status of your order please contact our E-boutique Team on + 61 03 8290 0500

We will do everything to deliver your item(s) as quickly as possible, however please allow 2-4 Business days to receive your parcel using track and trace as delivery times may vary due CourierPost network.

 You can track your item here 

Once your order has been dispatched you will receive a shipping confirmation email and tracking number.

All orders require a signature on delivery. If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect your parcel at your nearest depot.

For further enquires on your parcel location please click here.

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us immediately.

Dispatch of orders may be delayed when address correction or amendment is requested.  

Please don’t hesitate to contact + 61 03 8290 0500 or nzconcierge@kookai.co.nz with any queries.