Delivery
Free on all orders of $150 and over, and a flat fee of $10 for all other orders.
- Orders placed before 12pm NZST weekdays will be dispatched the same day.
- Orders placed after 12pm NZST will be dispatched the following business day.
- Express deliveries are sent via DHL.
During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. Our delivery T&Cs apply to all orders.
Free on all orders of $100 and over, and a flat fee of $5 for all other orders.
- Orders placed before 12pm NZST weekdays will be dispatched the same day.
- Orders placed after 12pm NZST will be dispatched the following business day.
- Standard deliveries are sent via Australia Post’s International Post service.
- Once your parcel has been cleared by Customs, it will be transferred to the New Zealand Postal Service (https://www.nzpost.co.nz/)
During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. Our delivery T&Cs apply to all orders.
We currently ship to New Zealand only via Kookai.co.nz
We ship to the following destinations from our international websites:
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site.
If this is not noticed until after your order is finalised, please contact us via +61 382900599 Monday - Friday 9am - 5pm AEDT or nzconcierge@kookai.co.nz Dispatch of orders may be delayed when address correction or amendment is requested.
Please note there may be instances where we are unable to correct or amend your address.
We thank you for your recent order with us and will do everything we can to deliver your order as quickly as possible.
- Once your order has been scanned by DHL or Australia Post International, you will receive your tracking number via email and further instructions on how to track your order.
- The tracking status on DHL or Australia Post International may not be valid right away but it will become valid when the parcel is in transit to you.
Please use the below links to track your order