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Delivery

SHIPPING +-

We will aim to deliver your order to you within 1 - 3 business days from dispatch. However, there may be slight delays due to COVID-19 or other unforseen delays with our delivery network.

  • All orders are dispatched from our warehouse in Melbourne, Australia and are sent via DHL.
  • Orders placed before 12pm NZST weekdays will be dispatched same day. 
  • Orders placed after 12pm NZST will be dispatched the following business day. 
  • Orders require Signature On Delivery (We cannot be responsible for delivery for orders that have requested Safe Drop).
  • Postage is free for orders $150 or more and Gift Cards. Orders under $150 will incur a $10 shipping fee (flat rate)
  • During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process.
  • Once your parcel has been scanned by the freight carrier you will be able to track your order.
  • Dispatch of orders may be delayed where address or payment information requires correction or verification.
  • For further information on the status of your order please contact our E-boutique Team on + 61 03 8290 0500

 You can track your item here.

DELIVERY PROCESS +-

Once your order has been dispatched you will receive a shipping confirmation email and tracking number.

All orders require a signature on delivery. If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect your parcel at your nearest depot.

For further enquiries on the location of your parcel, please contact our E-boutique team.

CHANGE OF ADDRESS +-

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us immediately.

Dispatch of orders may be delayed when address correction or amendment is requested.  

Please don’t hesitate to contact + 61 03 8290 0500 or nzconcierge@kookai.co.nz with any queries.